1. Overview

At Digital Network, we strive to provide top-notch digital services. This policy outlines the terms for refunds.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

• Project cancellation within 7 days before commencement
• Missed deadlines due to our negligence
• Delivered work not matching agreed scope

3. Non-Refundable Situations

No refunds will be issued in these cases:

• Client delays in providing information/resources
• Scope changes without formal agreement
• Dissatisfaction due to unclear initial requirements

4. Refund Process

To initiate a refund request, please follow these steps:

• Contact support with project details
• Allow a 5-7 business days review period
• Approved refunds are processed in 10 days

5. Amendments

We may update this policy periodically. Clients are responsible for staying informed.